Here’s how you #FeelYourself at NYP
- We have a firm no lateness policy
- Arrive 15 minutes early and check in at least 5 minutes before the start time.
- Be ready on your reformer at the start of class
- Use of cell phones or wearable tech is only allowed after class.
- All shoes and belongings are to placed in our cubbies or armoires.
- Music will be driving the workout during the entire class.
- Keep all food and gum out of the studio.
- Wear clean, appropriate attire. #feelyourself
- Stay for the entire class (this includes stretching!). If you have a special circumstance, let the instructor know before class starts and grab a reformer by the exit.
- Students must be 16 years or older to take class.
How to be
What happens if I'm late to class?
Arrive at least 15 minutes before the start of class. We have a firm no lateness policy across studios. If you’re not checked in 5 minutes before the start of class, your spot will be given away to the next student on the waitlist. Missed Reservation charges apply to latecomers.
What happens if I don’t show up to class?
Missed Reservations, previously no shows, result in a $40 charge for any member or package holder that is not checked in at the start of the class. Class credits will be returned to all accounts.
Can I reschedule or change to another class?
Any adjustment made 12 hours or less before class start time will result in a reservation adjustment charge of $15. We strongly encourage cancelling your reservation to avoid a missed reservation charge.
When am I added into the class from the waitlist?
When a class is full, you can book yourself onto the waitlist. If you are on the waitlist you should expect to attend class. Students will be placed into the class up to 1 hour before the start time of class. All missed class and adjustment fees will apply.
What is the lateness policy for privates?
Arrive 15 minutes early to your private session and check in with the Studio Rep. Your private instructor will be ready to begin at the start of the scheduled time. Lateness of more than 20 minutes will result in a loss of private credit and access to session.
You will lose a private pack credit or be charged for the full cost for sessions cancelled or rescheduled within 24 hours of the start time.
At NYP positivity goes a long way. Rude or aggressive behavior and words towards any NYP staff member or student in our community will not be tolerated and may result in termination of membership or suspension from studio.
I have a history of injury or medical issues, can I take any NYP classes?
All NYP instructors may refuse any pregnant or injured student for safety reasons.
I’m pregnant, can I take classes or privates?
All pregnant students are required to provide a doctor’s note of approval. Prenatal students are safe to take our prenatal and sculpt and restore classes only.
Do you take cash or cards?
We accept all major debit cards and credit cards, and we are proudly a cash-free business.
Can I bring my pet to NYP?
NYP does not allow pets of any kind. Pre-approved service animals are welcomed with a human companion.
No animals are not allowed in the studio rooms.
Can my child wait for me while I’m in class?
We do not offer childcare. For safety, children under the age of 16 are not permitted in the studio or lobby area unattended.
What are the 2019 Membership terms?
Guests: NYP Members receive unlimited first time guest passes! To book class for a guest: LiveChat us the name, email, phone number, class time and date request. Guests passes are valid for new students only. Missed Reservation and Reservation Adjustment charges apply.
Holds: Unlimited Monthly and Annual members may freeze their membership at a minimum of 30 days and maximum of 2 months per calendar year. A monthly hold fee of 20% of membership cost will be charged in place of Membership dues. To hold your membership, contact us via LiveMessage with the exact begin and end dates needed.
Cancellations: Unlimited Monthly Members may cancel their membership with 30 days written (via email or Live Message) notice and the payment of one final month dues.
NYP Annual Unlimited Membership is paid-in-full and expires after 12 months. No cancellations, refunds, or transfers for unused time. Annual Unlimited members can purchase additional daily classes at $40.
Can I return the package, membership, or classes I’ve purchased?
All NYP services, packages, and memberships are non-refundable or exchangeable. All sales are final.
Can I return merchandise I purchased online or at the studio?
No returns or refunds to original form of payment. Exchanges for the same value may be made for NYP credit within 14 days of purchase under the conditions that the item(s) exchanged have original tags and packaging still intact, and that the item(s) are unworn, unused, unstained, and not damaged.
Can friends or family share a membership?
Unlimited membership classes are non-transferable. If interested in sharing, we recommend purchasing class packages.