You’ve Got Questions, We’ve Got Answers

    Trying new things can sometimes be scary, but we got you. Our goal is to make everything here simple and transparent. Read below for what’s good.

    Classes & Studios

    Our trademarked ABS ARMS ASS™ class is a high-vibe, high-intensity full-body workout founded by master trainer Heather Andersen. This addictive 45-minute class is designed for maximum results.

    The workout is an immersive mind-body experience guided by our amazing instructors. You’ll be transcended by the music and neon lights as you sculpt the superficial and discover your best inner self.

    Our Signature ABS ARMS ASS™ class is designed to be accessible for all levels of pilates practitioners. We recommend getting to class a bit early and letting your instructor know you are a beginner. They will be happy to provide you with extra attention and modifications throughout your class!

    Click here to learn about exclusive new student offers!

    We recommend wearing whatever clothing you feel most comfortable moving in! Socks are optional, no shoes are needed.

    We don’t have showers at our NYP locations. Pilates is low cardio and high strength training. If you happen to be glowing after class, we provide clean-label toiletries for a quick refresh! 😉

    All of our instructors have been trained in making modifications as needed for pre/postnatal students.

    Please be sure to share with your instructor prior to class that you are pre/postnatal so we can best accommodate you! In your first trimester, you won’t need any modifications. In your second or third trimester, your NYP instructor will modify it for you.

    We’re always working to accommodate as needed to support all of our students. Please be sure to share any injuries with your instructor prior to class so we can best modify for your injury. NYP may decline class entry for injury and other safety concerns.

    Students of age 15-17 are welcome to attend classes after a parent/guardian signs a liability waiver. This waiver can be signed at time of first class.

    NYP does not allow pets of any kind. Pre-approved service animals are welcomed with a human companion. No animals are allowed in the studio rooms without a human companion present.

    We do not offer childcare. For safety, children under the age of 15 are not permitted in the studio or lobby area unattended.

    Attendance & General Policies

    Please arrive 15 minutes early for your class. This applies to all our Pilates reformer classes. For safety reasons, we do not permit students to enter class late. Late arrivals are subject to late booking fees.

    If there is a waitlist, we release open spots to those students at the start of class.

    When a class is full, you can book yourself onto the waitlist. If you are on the waitlist, you should expect to attend class. Students will be automatically added into the class up to 12 hours before the start time of class – check the NYP app or online to confirm if you’ve been placed into class. 

     

    If a spot opens up less than 12 hours ahead of the start time of class, all students on the waitlist will be notified of the open spot via text and invited to book the spot via the app. You can adjust your notifications settings in your account to make sure that you’re signed up to receive texts!

     

     If you are on the waitlist, but know you won’t make it to class, please remove yourself from the waitlist via our NYP app or online! If you are added to class from the waitlist and are no longer able to make it, please be sure to cancel via our NYP app or online. Reservation Adjustments and Missed Reservation policies will be applied accordingly.

    All booking & rescheduling is done directly in the New York Pilates app or on our booking website 💖

    For any cancellations within 12 hours of class time, cancellation fees may apply. After appropriate fees are paid, canceled classes will be returned to your account for future use!

    If you know you cannot make class ahead of time please cancel in the NYP app or by logging into your account here at least 12 hours before the start of your class to avoid a cancellation fee.

    Students must check in with our studio reps by the class start time. We recommend arriving a few minutes early to ensure you’re checked in properly. If you are not checked in when class begins, your spot will be released to the next student on the waitlist.

    Missed Reservations, or “no shows”, result in a $48 charge for NYC and a $50 charge for the Hamptons. Class credits will be returned to all accounts.

    Any adjustment to reformer classes, including cancellation, made 12 hours or less before class start time will result in a reservation adjustment charge of $15.

    All students, regardless of membership status, are subject to all booking fees. We are unable to provide refunds for Reservation Adjustments or Missed Reservation fees.

    It is uncommon but based on last minute bookings, substitute needs, or attendance, NYP might temporarily adjust a class time or remove a class from the schedule. If you’re booked into a class that has been modified in any way, you’ll be notified! Please make sure your notification settings are up-to-date in the NYP app.

    All ABS ARMS ASS™ group reformer classes have a 30-day booking window. If you are booking for a group and would like to secure your spots in class more than 30-days out, please email partnerships@newyorkpilates.com with an Advanced Group Booking request.

    A membership is a set number of monthly recurring classes, while a package is a one time purchase. When purchasing a package, you will pay once. You must use or lose your classes by the expiration date!

    A membership will include an auto-renewing payment and classes that reset at the beginning of each 30-day cycle. Memberships come with exclusive NYP perks!

    Memberships & Member Policies

    We’re so glad you asked! We offer memberships for all of our NYC studios. Membership sales are currently closed for the season at our Hamptons studios. Pricing options are listed below and can be found here on our pricing page. 

      • Foundation Membership: 5 reformer Classes/month – $180/mo. ($36/class)
      • Core Membership: 10 Reformer Classes/month – $280/mo. ($28/class)
      • Unlimited Membership: 1 Reformer Class per day – $360/mo. ($12/class)
      • Annual Unlimited Membership: Unlimited Classes per day – $249/mo billed annually
    • Access to over 300 Classes Per Week at any of our NYC and Hamptons studios!
    • Lower cost per class.
    • Unlimited first-time guest passes — cancellation policies apply
    • 20% off NYP Merchandise purchased in-studio only.
    • Keep your rate for life! Automatically renews every 30 days. Not applicable to Annual Memberships.

    There is no monthly commitment required when signing up for a membership! You can cancel your monthly membership whenever you want in-studio or by submitting a cancellation request in our website’s chat. Just hit the chat icon in the bottom right corner and follow the prompts under “Membership Assistance”.

    Monthly membership holders may request a 14 consecutive day complimentary freeze once per calendar year. Please submit your request via our chat feature! Just hit the chat icon in the bottom right corner and follow the prompts under “Membership Assistance”. Annual Unlimited Membership is ineligible for holds.

    No, unused classes do not roll over! If you have questions about our memberships, pop into any of our studios and our team can help you find the best fit.

    • Monthly memberships automatically renew every 30 days. Memberships automatically renew every year.
    • Class credits do not roll over.
    • No commitment, month-to-month auto-pay. Can cancel anytime in-studio or by submitting a request on our website.
    • Monthly membership holders may request a 14 consecutive day complimentary freeze once per calendar year. Please submit your request via our chat feature! Annual Unlimited Membership is ineligible for holds.
    • Members must maintain a valid credit card on file with New York Pilates.
    • Membership is non transferable.
    • Membership is only valid in your home region selected at checkout, NYC or The Hamptons.
    • All NYP services, packages, and memberships are non-refundable or exchangeable. All sales are final.
    • Failure to pay Membership, Reservation Adjustment, or Missed Reservation fees may result in the suspension of your booking privileges.
    • You may cancel this contract without any penalty or further obligation within three (3) days from this date. Any used classes will be charged at full rate.

    All sales are final. We do not offer refunds on memberships. You can cancel or change your membership at anytime.

    The Annual Unlimited Membership is our best offer yet! For just $249/mo, you have access to unlimited NYP all year long. This membership is currently sold out, but you can join the waitlist HERE. We’ll email you when a spot is available!

    See Annual Unlimited Membership terms below:

    • Membership is billed upfront for $2,988 (plus tax.)
    • Membership automatically renews every year.
    • All monthly membership perks apply!
    • Membership is non-transferable.
    • Membership is ineligible for holds or cancellations.
    • Membership is only valid in your home region selected at checkout, NYC or The Hamptons.
    • All NYP services, packages, and memberships are non-refundable or exchangeable. All sales are final.
    • Members must maintain a valid credit card on file with New York Pilates.
    • All cancellation and missed reservation fees apply. See our reservation cancellation policy on the FAQ page.
    • Failure to pay Membership, Reservation Adjustment, or Missed Reservation fees may result in the suspension of your booking privileges.
    • You can book 4 weeks in advance.
    • You may cancel this contract without any penalty or further obligation within three (3) days from date of purchase. Any used classes will be charged at the full rate.

    Packages & Package Policies

    Regularly priced packages and Intro offers are priced based on region. NYC packages can be used at any NYC studio (Bowery, Flatiron, Soho, West Village) and Hamptons packages can be used at any Hamptons studio (Southampton, Bridgehampton, East Hampton, Montauk). 

    If you’re looking for an All-Access option that gets you access to all 8 of our studios cross-regionally, we offer All-Access Packages. Pricing for all packages can be found on our Pricing Page.

    All packages come with an expiration date specified at time of purchase. This can also be found on your emailed receipt and in the NYP app. Unless otherwise specified, here are our regularly priced package expiration dates:

     

    5 pack – 90 days

    10 pack- 120 days

    30 pack – 180 days

     

    NYC Intro 3 class pack – 14 days

    NYC Intro 10 class pack – 30 days

    NYC 1 week unlimited – 7 days

     

    Hamptons 3 class pack – 14 days

    Hamptons Intro 10 class pack – 30 days

    Hamptons Intro 1 week unlimited – 7 days

    We do not offer holds for packages. Packages will have an expiration date based on the one you choose to purchase.

    PRIVATE CLASSES

    NYC Price List: 

    1 NYC Private Pilates Session $150

    5 NYC Private Pilates Sessions $740

    10 NYC Private Pilates Sessions $1,450

    20 NYC Private Pilates Sessions $2,800

    1 NYC Duet Pilates Session $200

    5 NYC Duet Pilates Sessions $980

    10 NYC Duet Pilates Sessions $1,920

    20 NYC Duet Pilates Sessions $3,700

    Hamptons Price List: 

    1 Hamptons Private Pilates Session $200

    5 Hamptons Private Pilates Sessions $975

    10 Hamptons Private Pilates Sessions $1900

    20 Hamptons Private Pilates Sessions  $3700

    1 Hamptons Duet Pilates Session $300

    5 Hamptons Duet Pilates Sessions $1450

    10 Hamptons Duet Pilates Sessions $2800

    20 Hamptons Duet Pilates Sessions $5500

    To book a private class, text us at 888 NYP TEXT and let us know when you would like to come in and which location. We will get you set up from there!

    We are thrilled you would like to join us for private sessions on a recurring basis! This is one of the best ways to deepen your pilates knowledge, get ultra-personalized attention, and see powerful results.

    To book a recurring private class, text us at 888 NYP TEXT and let us know when you would like to come in and which location. 

    A studio rep will be in touch as soon as possible to coordinate your recurring private classes.

    Check in with the studio team upon arrival. Your private instructor will be ready to begin at the start of the scheduled time. Lateness of more than 20 minutes will result in a loss of private credit and access to the session.

    Please give 24 hours notice if you need to reschedule or cancel your private session. Any cancellations or class adjustments within 24 hours of the scheduled session will result in a loss of private credit.

    All sales are final. We do not offer refunds on private sessions or packages.

    Group Privates & Events

    Yes! We host a variety of different private classes and events. Whether it’s for a special event, a team workout, or just a more intimate session with friends, we can create a custom experience just for your group. You can learn more about our private offerings here.

    We would love to host your private event! To coordinate, please email us at partnerships@newyorkpilates.com with the details for your event, when you would like to hold it, and which location. A NYP team member will be in touch to help with your reservation!

    Our studios can accommodate many types of events! If you’re looking for a private class, we can host up to 22 students in a class, up to 44 in one studio! Maximize your attendance and event experience with access to our retail and lounge areas.

    Pricing will depend on the event you are looking to hold! Once you get in touch with us we can discuss pricing options.

    Yes! If you’d like to book multiple spots in a public class within the 30-day booking window, you can do so in the NYP app. Each student will need to create their own NYP account and book into class directly.